Wallets & Finance

**Menu:** Platform Admin → Financial → Wallet → Partners**

Register PSP credentials and routing rules — operator-only sensitive fields.

Step-by-step

1. Add partner after contract signed.
2. Configure sandbox vs production endpoints in secure settings.
3. Link partner to wallet apps that should use it.

**Menu:** Platform Admin → Financial → Wallet → Applications**

Apps members install — tie to clubs and payment methods.

**Menu:** Platform Admin → Financial → InoPay tenants**

Multi-tenant payment hub configuration when InoPay is deployed.

**Menu:** Platform Admin → Financial → Wallet → Wallet types**

Define currency, limits, transferable flags, display names.

**Menu:** Platform Admin → Financial → Wallet → User wallets**

Search member wallets across clubs — support investigations.

Step-by-step

1. Search by mobile or wallet ID from ticket.
2. View balance and recent transactions read-only.
3. Manual adjustment only via documented override procedure.

**Menu:** Platform Admin → Financial → Wallet → Transactions**

Global transaction search and export.

**Menu:** Platform Admin → Financial → Wallet → Withdrawal requests**

Approve or reject bank payouts — often appears on admin Dashboard alert.

Step-by-step

1. Open pending queue from dashboard alert.
2. Verify KYC and IBAN match customer profile.
3. Approve → moves to payment batch; reject with member-visible reason.

**Menu:** Platform Admin → Financial → Wallet → Bank payments**

Execute or track outbound bank files for approved withdrawals.

**Menu:** Platform Admin → Financial → Wallet → Withdrawal reports**

Reconciliation exports for accounting.

**Menu:** Platform Admin → Financial → Wallet → System inventory**

Platform-wide liquidity snapshot — not member-facing.

**Menu:** Platform Admin → Financial → Wallet → Club wallets**

Treasury balances per club for oversight.

**Menu:** Club Panel → Financial → Wallet management**

Club operational finance — member wallet stats, club treasury, transaction browse.

Prerequisites

1. Wallet option on subscription.
2. App linked under Application & Wallet.

Page layout

• Stat cards: total member balance, transactions today, pending withdrawals.
• Tabs: Overview, Transactions, Withdrawals, Club wallet.
• Search member by mobile for support.

Step-by-step

1. Open Financial → Wallet management daily.
2. Process club-scoped withdrawal approvals if delegated from platform.
3. Search member wallet when ticket cites amount/time.
4. Never share full IBAN in support replies — confirm last digits only.

**Menu:** Club Panel → Operations → Application & Wallet**

Link wallet app project to club — prerequisite for portal wallet and App Builder.

Step-by-step

1. Open Application & Wallet.
2. Select platform application from dropdown.
3. Save — enables wallet features and App Builder project auto-create.
4. Configure top-up methods visible to members per partner setup.

**Menu:** User Portal → Drawer → Finance → Wallet (or native Wallet tab)**

Balance, top-up, transfer, exchange (if enabled).

Page layout

• Total balance and per-currency breakdown.
• Actions: Top up, Transfer, Exchange, Withdraw (if enabled).
• Recent transactions snippet.

Step-by-step — top up

1. Open Wallet.
2. Top up — choose amount and payment method (bank gateway, card per club).
3. Complete external payment redirect.
4. Return to app — balance updates after confirmation (may take minutes).

Step-by-step — transfer

1. Transfer — enter recipient mobile or scan QR.
2. Enter amount and optional note.
3. Confirm with PIN/OTP if required.
4. Both parties see transaction in History.

Step-by-step — withdraw

1. Withdraw — enter amount ≤ available balance.
2. Confirm IBAN on file or add in Profile.
3. Submit request — status Pending until club/platform approves.
4. Track in transaction list — rejected requests show reason.

**Menu:** User Portal → Wallet → Transactions (or native Transactions page)**

Full ledger with filters: date, type, in/out.

Step-by-step

1. Open Transactions.
2. Filter month for statement-style review.
3. Tap row for receipt detail — reference ID for support tickets.
4. Export PDF if club enabled statement download.

• Platform configures rails; club links app; members use Wallet tab.
• Withdrawals: member request → admin/club approve → bank payment batch.
• Always collect transaction reference ID and timestamp on disputes.