Marketplace & Shop

**Menu:** Platform Admin → Business Management → Marketplace → Work groups

Step-by-step

1. Open Work groups → New group — name, icon, sort order.
2. Link trades under each group in Trades module.
3. Active groups appear in portal discount and shop browse paths.

**Menu:** Platform Admin → Marketplace → Trades**

See Trades guide for full tree management — commission, featured flag, product approval rules.

**Menu:** Platform Admin → Marketplace → Catalog**

Master product library — barcode, title, trade, images, specs.

Step-by-step

1. New catalog product — fill title, trade, description.
2. Upload images; set universal attributes if used.
3. Active catalog items available for merchant proposals.
4. Disable instead of delete when merchants still reference SKU.

**Menu:** Platform Admin → Marketplace → Catalog proposals**

Merchants suggest new catalog entries — admin approves into master catalog.

Step-by-step

1. Review pending proposals queue.
2. Approve with edits or reject with reason to merchant panel.
3. On approve, product moves to catalog for all clubs (policy-dependent).

**Menu:** Platform Admin → Marketplace → Merchant products**

Cross-club oversight of live listings — moderation and dispute support.

Step-by-step

1. Search by merchant or product name.
2. Suspend listing for policy violation.
3. Coordinate with club manager before hard delete.

**Menu:** Platform Admin → Marketplace → Orders**

All clubs' orders — support escalations only.

Step-by-step

1. Filter by club and order ID from ticket.
2. View timeline: placed → paid → fulfilled → settled.
3. Do not change payment state without documented procedure.

**Menu:** Platform Admin → Marketplace → Settlements**

Platform-level settlement batches and reconciliation reports.

**Menu:** Club Panel → Marketplace → Shop overview**

Club marketplace dashboard — GMV, pending approvals, open orders.

Step-by-step

1. Review daily before approving products and settlements.
2. Shortcut to Products, Orders, Settlements.

**Menu:** Club Panel → Marketplace → Products**

Approve merchant listings if product approval required on trade.

Step-by-step

1. Open pending queue.
2. Verify images, price sanity, trade correctness.
3. Approve or reject with note visible to merchant.

**Menu:** Club Panel → Marketplace → Reviews**

Moderate member product reviews — hide spam, respond officially if enabled.

**Menu:** Club Panel → Marketplace → Orders**

Club-scoped order list for support and dispute handling.

Step-by-step

1. Search member mobile or order ID.
2. View payment and shipment status.
3. Coordinate refund with finance policy — may wallet-credit member.

**Menu:** Club Panel → Marketplace → Settlements**

Approve payout batches to merchants after delivery confirmation window.

Step-by-step

1. Open pending settlement period.
2. Reconcile with returned/cancelled orders excluded.
3. Approve batch — triggers bank file or wallet transfer per setup.

**Menu:** Merchant Panel → Products**

Create shop listings — custom SKU or from catalog proposal.

Step-by-step

1. Add product — title, trade, price, stock, images.
2. Submit for approval if trade requires club review.
3. Edit rejected products per feedback and resubmit.

**Menu:** Merchant Panel → Reviews**

Read member feedback — respond professionally; report abuse to club.

**Menu:** Merchant Panel → Proposals**

Suggest new master catalog items when barcode not found.

**Menu:** Merchant Panel → Trades**

See Trades guide — request categories before listing in them.

**Menu:** Merchant Panel → Orders**

Fulfillment queue — confirm, prepare, ship, mark delivered.

Step-by-step

1. Filter Paid / To ship each morning.
2. Update status — triggers member notifications.
3. Enter tracking number if carrier integration enabled.

**Menu:** Merchant Panel → Settlements**

View pending and paid settlement amounts — match to club payout dates.

**Menu:** Merchant Panel → Shop settings**

Logo, description, business hours, return policy text shown on portal shop page.

**Menu:** User Portal → Bottom tabs → Shop**

Browse by category, search, product detail, add to cart.

Step-by-step

1. Open Shop tab.
2. Navigate work group → trade or search product name.
3. Product detail → Add to cart.
4. Checkout — see portal checkout section.

**Menu:** User Portal → Drawer → My orders**

Track status and request support with order number.

**Menu:** User Portal → Shop → Cart → Checkout**

Pay via wallet or allowed gateway; confirm address and discount codes.

Step-by-step

1. Review cart line items and acceptor/shipping split if multi-merchant.
2. Apply level discount or promo if shown.
3. Confirm payment — wait for success screen before closing app.
4. Order appears in My orders with reference ID.

• Taxonomy: work group → trade → product; admin owns catalog, merchant owns listing.
• Club approves products and settlements; merchant fulfills orders.
• Members: Shop → checkout → My orders; cite order ID on tickets.