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M
MoonTech
Financial

Membership Levels

Level definition, pricing, discounts and membership benefits

6
Sections
2
Panels
Admin ConsoleClub Panel
Service Overview

Membership levels define tiers — bronze, silver, gold, VIP — with benefits such as discounts, service access, event ticket gates, and visual badges in portal. Platform admins can seed default levels; club managers configure tiers, pricing, and upgrades; members purchase or earn levels from the portal Club tab.

Levels interact with customers (assignment), events (ticket restrictions), marketplace (optional price rules), and App Builder (user profile widget).

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Section 1 of 6

Core concepts

ConceptMeaning
**Level**Named tier with sort order and benefits package.
**Benefit**Discount %, points multiplier, free services — club-defined.
**Expiry**Time-limited membership — renew or downgrade after.
**Upgrade path**Allowed moves between tiers — may be paid.
**Default level**Assigned on new member registration.
**VIP flag**Separate from level — optional overlay on customer record.
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Admin ConsoleSection 2 of 6

Levels (admin)

**Menu:** Platform Admin → Business Management → Clubs → Membership levels

Cross-club templates or support view when clubs share platform-wide level schemes.

Prerequisites

  1. Admin clubs module access.
  2. Policy on whether clubs customize freely or use templates.

Page layout

  • Filter by club.
  • Level list: name, price, duration, active members count.
  • Actions: view, clone to another club (if tool exists).

Step-by-step

  1. Open Membership levels for support ticket on "member wrong level".
  2. Verify club ID and level ID match customer record.
  3. Direct club manager to club panel for edits unless platform template lock applies.
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Club PanelSection 3 of 6

Levels

**Menu:** Club Panel → Community → Membership levels**

Primary configuration page for your club tiers.

Prerequisites

  1. Membership levels option on subscription.
  2. Wallet enabled if paid upgrades debit wallet.

Page layout

  • Level cards or table: name, monthly/annual price, member count, active flag.
  • New level form: name, description, icon/color, sort rank.
  • Benefits editor: discount rules, service unlocks, event access flags.
  • Default level toggle — one per club.

Step-by-step — create tier structure

  1. Open Membership levels.
  2. Define 3–4 tiers max for member clarity unless B2B needs more.
  3. New level — public name members see on portal.
  4. Set price and duration (30 days, 365 days, lifetime).
  5. Configure benefits — be specific ("10% shop discount" not "better benefits").
  6. Set sort rank — higher rank = better tier in UI.
  7. Mark one default for new signups.
  8. Activate level when marketing ready.

Step-by-step — change existing member level

  1. Open Sales Network → Customers.
  2. Edit customer → Membership level dropdown.
  3. Set expiry date if manual grant temporary.
  4. Save — member sees new badge on next portal refresh.
  5. Log reason in support ticket internal note.

Step-by-step — retire a level

  1. Set level Inactive — hides from new purchases.
  2. Migrate existing members via bulk tool or manual edit to replacement tier.
  3. Update App Builder copy mentioning old tier name.

Benefits configuration tips

Benefit typeMember impact
Shop discountApplied at checkout if engine supports
Event early accessTicket type visibility by level
Points multiplierLoyalty accrual on wallet activities
Free serviceUnlocks service in Services grid

Tips and common issues

IssueFix
Upgrade paid but level unchangedCheck wallet transaction success
Expired levelCustomer shows expired date — renew flow
Discount not appliedBenefit not wired to marketplace rule
Two defaultsOnly one default allowed — clear extra
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User PortalSection 4 of 6

Purchase & upgrade

**Menu:** User Portal → Club tab → Membership levels**

Page layout

  • Current level card with expiry countdown.
  • Comparison table of available tiers.
  • Upgrade / Renew buttons with wallet price.

Step-by-step

  1. Member opens Club tab.
  2. Scroll to Levels or Upgrade membership.
  3. Compare benefits table honestly — legal claims matter.
  4. Tap Upgrade to Gold (example).
  5. Confirm wallet payment or external pay.
  6. Success screen — new badge on profile immediately or after refresh.

Tips for members

  • Downgrade may wait until current period ends — club policy.
  • Keep wallet funded before renewal date to avoid lapse.
  • VIP star on profile may be separate from paid level — ask support if unclear.
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Section 5 of 6

Level vs VIP vs group

MechanismPurpose
**Level**Paid or earned tier with benefits package
**VIP flag**Manual manager highlight — may stack with level
**Member group**Community segment — orthogonal to level
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Section 6 of 6

Summary for support

  • Club panel configures levels; customers hold assignment + expiry.
  • Paid upgrades happen on portal Club tab through wallet.
  • Wrong benefits → check level benefits config AND customer expiry date.
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